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SAP Application Management & Support
When organizations implement SAP application to support their business processes they embark on a journey during which they constantly encounter changes in their business needs. These needs arise because of many factors including M&A activity, changes in marketplace, changes in global economy, competitive factors and many more, thus it is very important to have processes and an Application management team to manage the SAP application such that the SAP environment meets the current needs as well as is geared to support the business changes as and when they come.
APW Technology SAP Management and Support services are geared to support our clients in their SAP journey by focusing on the following:
  Deploying mature processes and right mix technology skills to provide for a measurable Service Levels that meets the business requirement.
  Leveraging Global delivery Centers to achieve a Cost-effective solution
  Leverage CoE and overall organization knowledge to enable Continuous Improvement
  Maintaining a 24*7 operation with breadth and depth of SAP skills to provide the ramp up/ramp-down flexibility to support our customer business growth
APW Technology offers 24X7 support and maintenance services leveraging its global delivery centers to manage and optimize the performance of your SAP landscape. This reduces the total cost of ownership and frees up critical IT resources. APW Technology believes in defining Service Level Agreements at the outset of a maintenance assignment so that its clients benefit from a clearly defined services level.
APW Technology using its methodologies and tools offers support and maintenance to our clients helping them to get maximum return on their ever-growing business critical SAP applications.
Our Application Management and Support Solution include following phases:
Assessment Phase
  Conduct Portfolio Assessment
  Establish Transition Governance Structure and Organization
  Analyze Current FTE
  Base-lining & Skill Requirements
  Define Transition Waves and Plan
  Develop Communication Plan
Transition Phase
  Deploy onsite and offshore transition teams
  Validate Documentation and develop knowledge capture documents
  Create web-based Knowledge Repository
  Conduct Interactive Virtual Classroom Sessions between onsite and offshore transition teams
  2-step Process for shadowing
  Finalize Service Level Agreements (SLAs)
Steady State
  Monitor Performance
  Continuous Improvement and Business Process Re-engineering
Our Application Management & Support services are:
  SAP Functional and Technical Support
  System Administration and Monitoring
  24/7 corrective and supportive maintenance
  SAP infrastructure support
  24/7 Helpdesk Support
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